Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address
• Location Details: Pickup and delivery addresses
• Service Information: Delivery requirements, item descriptions, scheduling preferences
• Business Information: Company name, billing details (for business accounts)
• Communications: Phone calls, emails, messages via our contact form

2. How We Use Your Information

We use your personal information to:

• Provide and manage your transport and delivery services
• Process booking requests and quotations
• Communicate with you about your deliveries
• Send service updates and confirmations
• Process payments and billing (where applicable)
• Improve our services and customer experience
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on:

• Contractual Necessity: To provide the services you have requested
• Legitimate Interest: To communicate effectively and improve our services
• Legal Obligation: To comply with transport and business regulations
• Consent: Where you have given explicit consent for specific processing

4. Information Sharing

We may share your information with:

• Drivers and Delivery Personnel: To complete your delivery (only necessary details)
• Service Providers: Third parties who assist in providing our services (e.g., payment processors)
• Business Partners: When necessary to complete your delivery requirements
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure storage and transmission of data
• Access controls and authentication
• Regular security reviews and updates
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another party
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce our agreements

Typical retention periods range from 2-7 years depending on the type of data and legal requirements.

8. Cookies and Website Usage

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic and usage patterns

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification (where applicable)

Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: