Our delivery times vary based on the service type and distance:
- Same-day courier: Typically within hours of pickup, depending on distance and schedule
- Local delivery (within London): 2-4 hours for standard service
- Regional (150-mile radius): Same-day or next-day depending on booking time
- Nationwide: 1-3 business days for most destinations
For urgent deliveries, we recommend calling us directly to discuss express options.
We offer comprehensive coverage across the UK:
- Same-day & Local Services: London and the surrounding 150-mile radius, including major cities like Reading, Oxford, Cambridge, Brighton, and more
- Nationwide Delivery: Full UK coverage including England, Scotland, Wales, and Northern Ireland
Contact us to confirm coverage for your specific destination, especially for remote locations.
Getting a quote is quick and easy! Choose any of these methods:
- Call us: +44 7405 806098 for instant quotes during business hours
- WhatsApp: Send us a message on +44 7405 806098 for quick responses
- Contact Form: Fill out our online form and we'll get back to you promptly
- Email: Send details to info@solidtracktransport.co.uk
To get an accurate quote, please provide: pickup and delivery locations, item description, dimensions/weight, and preferred timing.
Yes, you can cancel or reschedule your delivery. Our cancellation policy:
- Same-day services: At least 2 hours' notice required to avoid cancellation fees
- Scheduled deliveries: 24 hours' notice recommended for cancellations or changes
- Business contracts: Refer to your specific contract terms
If you need to make changes, please contact us as soon as possible at +44 7405 806098. Late cancellations may incur a fee to cover driver time.
Our standard waiting time policies:
- Courier services: 15-30 minutes at pickup and delivery locations included
- Man & Van: Time included as per your booking (typically 2-hour minimum)
- Pallet delivery: 30 minutes for loading/unloading included
Additional waiting time beyond these limits is charged at an hourly rate. We'll keep you informed if delays occur and discuss options.
Insurance Coverage:
All our deliveries include basic liability coverage as required by UK transport regulations. However, this may not cover the full value of high-value or fragile items.
Additional Insurance:
- We offer enhanced insurance options for high-value items
- Insurance coverage can be discussed at the time of booking
- For very valuable items, we recommend additional coverage
Important: Please declare the value of your items when booking. Certain items may have specific insurance restrictions. Contact us for detailed information about coverage options.
Items we transport:
- Documents and parcels
- Furniture and household goods
- Electronics and appliances
- Palletised goods and commercial freight
- Machinery and equipment (size limits apply)
- Building materials and supplies
Items we cannot transport:
- Illegal or prohibited items
- Hazardous materials (unless properly certified)
- Live animals
- Perishable foods (unless arranged)
- Cash, jewellery, or high-value artwork without special arrangement
If you're unsure whether we can transport a specific item, please contact us to discuss your requirements.
Yes, we offer flexible scheduling:
- Regular Hours: Monday-Friday 7AM-8PM, Saturday 8AM-6PM, Sunday 9AM-4PM
- After Hours: Evening and early morning deliveries available upon request
- Weekend Services: Full weekend service available with optional surcharge
- Same-day Express: Available 7 days a week for urgent deliveries
After-hours and weekend services may carry a small surcharge. Please contact us to arrange delivery outside standard hours.
Yes, we provide delivery tracking:
- Real-time Updates: We can provide status updates via phone or SMS
- WhatsApp Tracking: Receive updates and communicate with the driver via WhatsApp
- Proof of Delivery: Confirmation when your delivery is complete
- Driver Communication: Direct contact with the driver available on request
For business accounts, we can provide more detailed tracking solutions and delivery confirmations. Please let us know your tracking preferences when booking.
Yes, we offer tailored business solutions:
- Regular Service Contracts: Customised delivery schedules for ongoing needs
- Volume Discounts: Reduced rates for regular or high-volume customers
- Dedicated Account Management: Single point of contact for all your deliveries
- Priority Booking: Guaranteed availability for contract customers
- Flexible Billing: Monthly invoicing available for approved accounts
To discuss a business contract, please contact our team at +44 7405 806098 or email info@solidtracktransport.co.uk. We'll create a solution tailored to your specific requirements and budget.